Shipping Policy

Last updated: [6/09/2026]

At SUZANA SHOP, we aim to make your shopping experience as smooth as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed within 3 to 7 business days after payment  has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time is separate from shipping and delivery time.

2. Shipping Locations

We currently ship within Australia 

If your location is not available at checkout, please contact us to confirm whether shipping is possible.

3. Shipping Costs

Shipping costs are [calculated at checkout / a fixed fee of [amount] / free for eligible orders].

The available shipping options and their costs will be displayed during checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

You can use the tracking details to follow the progress of your order.

5. Delivery Delays

While we work to ensure orders are delivered within the estimated timeframe, delays may occur due to circumstances beyond our control, including carrier delays, weather conditions, customs processing, or other unforeseen events.

If your order has not arrived within the expected delivery timeframe, please contact us at suzanatanevski@gmail.com

6. Incorrect or Incomplete Shipping Information

Please ensure that your shipping address and contact information are accurate when placing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

[Confirm how the store handles orders that cannot be delivered because of incorrect customer information.]

7. Customs, Duties, and Taxes

For international orders, [confirm whether customs duties, import taxes, and other applicable charges are included in the purchase price or are the customer's responsibility].

Any applicable charges will depend on the destination and local regulations.

8. Damaged or Missing Orders

If your order arrives damaged, please contact us at suzanatanevski@gmail.com as soon as possible.

Please include your order number and clear photos of the damaged packaging or product so we can review the issue.

If your order appears to be missing, please contact us so we can help you investigate the delivery.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Email: suzanaonlineecommerce-com-shop

Business name: SUZANA SHOP